Return & Refund Policy

RETURN & REFUND POLICY

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Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Should you wish to return your item(s), please kindly email us with the reason of return.

To request further instructions on how to return your order, please email us at info@urbanwearoutlets.com to  Returns without prior communication with us will not be accepted.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We Accept Return or Exchange Under Following Conditions

Any reason of custom measurement, color differences, personal judgment or buyer remorse will not be accepted for return.

To complete your return, we require a receipt or proof of purchase.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 Final Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aplazela@gmail.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.